Shipping Policy

How fulfillment works

Every ToonyStory item is custom-made for you on demand by one of our two print partners. Total time to your door is production time + shipping time. A faster shipping option does not reduce production time. For a hardcover sent by Standard Mail in the US, that is usually about 3 to 4 weeks from order to door. Checkout shows estimated dates for your address before you pay.

• Books — printed and shipped by Lulu Direct. Production typically takes 6 to 7 business days for hardcovers (softcovers are often quicker) before the book leaves the print facility.
• Merchandise (mugs, puzzles, apparel, posters, etc.) — printed and shipped by Printful. Fulfillment typically takes 2–5 business days before the item ships.

Estimates, not guarantees

Production and delivery times on this site and at checkout are estimates, not guaranteed dates. Orders can take longer than estimated because of print volume, holidays, weather, carrier delays, customs or your location.

A production or shipping delay is not grounds for a refund, a replacement or a shipping refund. Our Refund Policy covers items that arrive damaged or defective, and orders that are never delivered (more than 30 days after the carrier's estimated delivery date). If an order must arrive by a date, order early and choose Express at checkout.

Book shipping (Lulu)

Books ship from Lulu's print facility once production is complete. Estimates below cover transit time after the book leaves the facility — they do not include production.

• Standard Mail — typically 7–14 business days (US contiguous). Hawaii, Alaska, and Puerto Rico add at least 14 transit days. International economy may take up to 28 days.
• Priority — typically 5–9 business days. International Priority can take up to 28 days.
• Express — typically 2–5 business days. Delivers Monday through Friday.

Carriers vary by region and service (USPS, UPS, FedEx, DHL, and local postal services). Estimates are not guaranteed delivery dates.

Merchandise shipping (Printful)

Merch ships from the Printful facility nearest your address once fulfillment is complete. Transit estimates after fulfillment:

• US & Canada — Standard — typically 3–4 business days.
• US & Canada — Express — typically 1–3 business days.
• International — Standard — typically 5–20 business days depending on destination.
• International — Express — typically 1–3 business days.

Some Printful product categories (mugs, hats, posters, canvas, water bottles, notebooks, pillows, stickers) ship separately from other items in the same order and incur their own shipping fees. Carriers and exact rates vary by region.

Multiple shipments

Orders that contain both a book and merchandise (or multiple Printful product categories) may arrive in separate packages on different days, since they ship from different facilities. Additional shipping fees may apply per shipment — these are shown at checkout before you pay.

International shipping

We ship to most countries through both Lulu and Printful. International orders may take significantly longer than domestic orders, and rates and available services depend on the destination.

Customs & duties

Local customs and immigration agencies determine duties or taxes on packages crossing borders. Any customs fees, import duties, or VAT charged on delivery are the responsibility of the recipient. We can't calculate or collect these in advance.

Address accuracy

You're responsible for entering an accurate shipping address at checkout. Orders cannot be edited or cancelled once they have been submitted to our print partner — typically within minutes of payment. Packages returned to us as undeliverable due to an incorrect address may be reshipped at your expense, and we cannot refund the original shipping cost. If a carrier or customs authority charges us for returning, redelivering or disposing of a package because duties were refused or the address was incorrect, those charges are added to the cost of any reshipment, and we won't reship until they're paid.

Lost or delayed packages

If your package hasn't arrived within the expected window (or 28 days for international), contact us at support@toonystory.com and we'll work with the carrier and our print partner to locate it. Confirmed-lost packages are eligible for a free reprint or refund — see our Refund Policy.

Delivered but not received

If tracking shows your order as delivered but it hasn't reached you, please contact us within 30 days of the delivery date shown in tracking. Before getting in touch, check your mailbox for a parcel locker key, ask neighbors or your building's mail room, and ask your local post office using the tracking number. If the order still can't be found, we'll reprint it once at no cost. Reports made more than 30 days after the carrier's delivery scan aren't eligible for a reprint. The free reprint is limited to one per customer, household or delivery address, and we may decline claims that show a pattern of non-receipt.

Damaged in transit

If your item arrives damaged or with a printing defect, follow the steps in our Refund Policy within 30 days of delivery. Photos of the damage and your order number get a free replacement on the way as fast as possible.

Order tracking

You'll receive a shipping confirmation email with a tracking number once your item leaves the print facility. Tracking detail and accuracy depends on the carrier and destination.

Contact

Questions about a specific order? Email support@toonystory.com with your order number.